Frequently Asked Questions

---

Homecare Hero is a care navigation and advocacy service that helps families find trusted, local in-home care. We start with a free consultation, learn your needs, and match you with the agency that best fits your location and level of care—then we stay involved for limited ongoing support.

Yes. Your initial consultation is free. It’s designed to understand your needs, answer questions, and help you take the next best step with clarity and confidence.

No. We do not employ caregivers directly. We partner with vetted, licensed home care agencies and connect families with the agency that best fits their needs.

We consider your location, level of care needed, schedule, caregiver availability, and overall quality standards. Our goal is to recommend agencies that are reliable, responsive, and a strong match for your situation..

No. That’s one of the biggest benefits of Homecare Hero. You meet with one advocate, and we help narrow the options and connect you with the best fit—so you don’t have to repeat your story to multiple companies.

Timing depends on caregiver availability, schedule, location, and the level of care required. Some situations can start quickly, while others may take additional coordination. We’ll set clear expectations during your consultation.

Yes. We partner with a range of agencies, including providers that offer more budget-friendly options when available. We’ll help you understand what fits your needs and what to expect at different price points.

Add an answer to this item.We can help families explore options for:

• Companion care
• Personal care (bathing, dressing, mobility support)
• Dementia / Alzheimer’s support
• Post-hospital / rehab transitions
• Respite care for family caregivers
• Ongoing care coordination

If you’re unsure, complete the consultation form and we’ll guide you.

Yes. We only partner with agencies that maintain appropriate licensing, liability protection, and caregiver screening standards, including background checks.

No. Homecare Hero is not a medical provider and does not provide medical diagnosis or emergency services. If this is an emergency, call 911 or go to the nearest emergency room.

We only collect information needed to understand your situation and coordinate next steps. We do not sell personal information. We may share relevant details with an agency partner when necessary to help arrange care, but only for the purpose of supporting your request.

In some cases, Homecare Hero may receive compensation from agency partners for successful referrals. Our priority is always the family’s needs, and recommendations are based on fit, availability, and quality—not on who pays more.

You’re not alone. Your Homecare Hero Advocate remains involved. If something isn’t working, we’ll help address concerns, explore adjustments, and if needed, help you consider other agency options.

We serve families across Silicon Valley and the greater San Francisco Bay Area, including the Peninsula, East Bay, and Santa Cruz County. If you’re unsure whether you’re in our service area, enter your ZIP code and we’ll confirm.

Add an answer to this item.